Sykes-Pickavant Guarantee
Warranty

Goods accepted against warranty claims, will be replaced, by the same or an equivalent product, or repaired at the Companys discretion. Credit will not be given except for claims where an equivalent product is no longer available.

The Company reserves the right to accept, or reject all warranty returns, based upon full and final inspection of the goods as received by the Company, or a representative of the Company.

GUARANTEE

Guarantee Terms and Conditions

General Terms:-

1) All products are guaranteed to perform the task for which they were designed, providing they are used under normal working conditions.

2) This guarantee is supplementary to the legal statutory guarantee.

3) The guarantee is without time limit, except in cases of:

a) Fair wear and tear.

b) Wilful damage or misuse.

c) Negligence (inc. failure to adhere to instructions for use, or other recommendations made by the company).

d) Alterations and unauthorised repairs.

e) Where products have a specified fixed period of guarantee, as indicated in the published price list, or in documentation supplied with the product.

f) Consumables, which are subject to the legal statutory guarantee only.

4) The guarantee offers a free of charge exchange, or repair, limited to defective parts only.

5) Products no longer in the range will be replaced by an equivalent product, or refunded if there is no equivalent available, at the Companys discretion.

6) The guarantee gives no right to damages for loss, or consequential loss, under any circumstances.

Specific Terms (application of the guarantee):-

a) Moving parts (eg. ratchet mechanisms) which are subject to wear and tear, have a fixed period of guarantee. Products containing moving parts will be replaced during the guarantee period only. Thereafter, a chargeable repair or reconditioned unit will be offered.
b) Electronic products, which have a fixed period of guarantee, will be replaced or repaired, at the Companys discretion, during the guarantee period only. Thereafter, a chargeable repair or reconditioned unit will be offered. The guarantee does not include upgrades to software based products.
c) Toolboxes and roller cabinets are subject to the legal statutory guarantee, and will have moving parts only repaired or replaced under the terms of the guarantee
.d) Products with valves, seals, ôOö rings, etc. are subject to a specified fixed period guarantee, outside of which, standard repair charges will apply.
e) For products issued with a Certificate of Calibration, the maintenance of the accuracy of such calibration, is outside the scope of the guarantee.
f) All repairs and refurbished products, have a guarantee of 3 months only, against parts and labour.
Birtool Guarantee
Warranty
Goods accepted against warranty claims, will be replaced, by the same or an equivalent product, or repaired at the Companys discretion. Credit will not be given except for claims where an equivalent product is no longer available.
The Company reserves the right to accept, or reject all warranty returns, based upon full and final inspection of the goods as received by the Company, or a representative of the Company.
GUARANTEE
Guarantee Terms and Conditions
General Terms:-
1) All products are guaranteed to perform the task for which they were designed, providing they are used under normal working conditions.
2) This guarantee is supplementary to the legal statutory guarantee.
3) The guarantee is without time limit, except in cases of:
a) Fair wear and tear.
b) Wilful damage or misuse.
c) Negligence (inc. failure to adhere to instructions for use, or other recommendations made by the company).
d) Alterations and unauthorised repairs.
e) Where products have a specified fixed period of guarantee, as indicated in the published price list, or in documentation supplied with the product.
f) Consumables, which are subject to the legal statutory guarantee only.
4) The guarantee offers a free of charge exchange, or repair, limited to defective parts only.
5) Products no longer in the range will be replaced by an equivalent product, or refunded if there is no equivalent available, at the Companys discretion.
6) The guarantee gives no right to damages for loss, or consequential loss, under any circumstances.
Specific Terms (application of the guarantee):-
a) Moving parts (eg. ratchet mechanisms) which are subject to wear and tear, have a fixed period of guarantee. Products containing moving parts will be replaced during the guarantee period only. Thereafter, a chargeable repair or reconditioned unit will be offered.
b) Electronic products, which have a fixed period of guarantee, will be replaced or repaired, at the Companys discretion, during the guarantee period only. Thereafter, a chargeable repair or reconditioned unit will be offered. The guarantee does not include upgrades to software based products.
c) Toolboxes and roller cabinets are subject to the legal statutory guarantee, and will have moving parts only repaired or replaced under the terms of the guarantee.
d) Products with valves, seals, ôOö rings, etc. are subject to a specified fixed period guarantee, outside of which, standard repair charges will apply.
e) For products issued with a Certificate of Calibration, the maintenance of the accuracy of such calibration, is outside the scope of the guarantee.
f) All repairs and refurbished products, have a guarantee of 3 months only, against parts and labour.
Facom Guarantee
The Facom tools are designed and manufactured to be used by the professionals of maintenance and construction under intensive conditions. Design, the choice of materials, tests of quality, permanent improvement of the production equipments. It is this requirement which makes it possible to offer to the user of a FACOM Tool, the guarantee of quality and service which it has the right to wait. The term "FACOMs Guarantee" became a generic term, synonymous with serious and quality. To be more effective and clear for everybody, (customer - user, Facoms distributor) the conditions and the methods of application of FACOM guarantee is defined in the contract attached: Thank you to take care to read it before any question about this subject.
FACOM guarantees its products against any defects arising due to faulty materials or workmanship. This guarantee is in addition to any national statutory guarantee, and is subject to the conditions specified below.
The FACOM guarantee involves exchange or repair limited to replacement of the faulty parts in accordance with the terms and conditions specified below.
All repairs under guarantee are performed in our workshops.The costs of carriage to our workshop are to be paid by the sender. The guarantee covers parts, labour provided by the FACOM after-sales Department and the costs of returning the product to the distributor.
All repairs are covered by a six month guarantee on parts and labour. This guarantee only applies to the components changed during the previous repair, with the exception of consumables.
In line with its policy of continual product improvements to meet user needs and technological developments, FACOM may upgrade or discontinue the models shown in its catalogue without notice and without entailing any obligation on its part to repair tools or equipment sold previously.
Those items no longer included in the range will then be replaced by a technically equivalent product or a credit note will be issued.
Unless otherwise specified, the FACOM guarantee applies to all tools under normal conditions of use. The FACOM Guarantee does not cover the following:
• Consumables (i.e. products that become deteriorated or damaged during use). These include, but are not limited to, drill bits, saw blades, abrasive discs, knife blades, files, batteries, driving bits, etc.
• Normal wear and tear (in particular of wearing parts), failure to use the product for its intended purpose or in accordance with our instructions, neglect or inadequate maintenance on the part of the user.
• Modifications or repairs not carried out by Facoms After Sales Service,
• Act of God (fire, flooding, lightening; etc.).
The guarantee period takes effect from the date of purchase by the customer from the FACOM customer-distributor. A copy of the invoice proving the date of purchase from the distributor may be requested in the event of a claim under the guarantee. In the case of technical products covered by a limited guarantee class D , it shall systematically be supplied together with the serial number where one is indicated on the tool.
Beyond the guarantee period, in the event that a repair can be effected, it will only be so upon acceptance by the customer of a fixed repair charge.
The application of the guarantee shall entail no indemnity or damages of any kind, for whatever reason.
Regardless of the statutory guarantee, FACOM provides three additional levels of guarantee.
• Guarantee type E : the tool will be exchanged free of charge, in accordance with the conditions of implementation and application of the guarantee (cf. paragraphs 1 and 2 above) and without limit of time.
• Guarantee type R : the tool will be repaired or replaced with a repaired tool in a similar condition in accordance with the conditions of implementation and application of the guarantee (cf. paragraphs 1 and 2 above) and without limit of time.
• Guarantee type D : this guarantee is subject to a time limit. The guarantee period is specified by a figure after the D ( D1 : one year; D2 : two years; D3 : three years; D5 : five years). This guarantee applies mainly to technical products or machines. In accordance with the conditions of implementation and application of the guarantee (in particular the exclusion of wearing parts - cf. paragraphs 1 and 2 above), this guarantee covers the repair and replacement of defective parts, free of charge, during the period of validity.
In the event that FACOM is no longer able to exchange a product under guarantee with another having the same reference, it undertakes to provide a technically equivalent product or to issue a credit note if no corresponding product is available,.
The type of guarantee applying to a product can be determined simply by referring to the current price list (column G) available at any FACOM distributor. For certain references, the type of guarantee is indicated on the packaging or in the accompanying documentation.
Those items for which no guarantee type is specified (column G empty), are covered only by the statutory guarantee.Items forming part of a set are each covered by their individual guarantee.
FACOM products must be transported to the end user in their original packaging, failing, the guarantee will be rendered null and void.
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